Customer Service Training

Objective:

Learn how to provide professional customer service skills for customers

Who Should Attend:

Any Graduate ,Post Graduate, Working Professionals, CR focused Individuals, hospitality industry, the retail industry and the public sector. People looking for CR career after a break. 

Duration:

1Hrs – 1.30 hrs online teaching and 1 hr Practice 

Methodology:

Lecture Method, Learning while doing, Presentations, Assignments and Real time Exposure to work with clients. 

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

This  online training from MSOURCE introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.

LEARNING OUTCOMES

Upon completion of this customer service course, you will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for your business. You will be aware of the do’s and don’ts when dealing with customers, and the benefits of providing great customer service.

After completing this course the learner will be able to:
– Apply the fundamental aspects of customer service in a business;
– Advance a customer service program from a fundamental to advanced level;
– Communicate and collaborate with customers utilizing efficient communication processes;
– Obtain customer feedback to continuously refine a customer service program;
– Implement a customer service program in the hospitality industry, the retail industry and the public sector.